Troubleshooting & FAQs
- Why can't I connect my Gate to WiFi?
- Why is my video feed not appearing in-app during motion?
- Why is my app not reporting whether my deadbolt is locked or unlocked?
- Why can't I hear anything when I try to talk to an outside guest or when I play the video/audio back?
- Why are my videos skipping or freezing?
- Why am I not receiving knock or motion notifications consistently?
- Does Gate have Night Vision?
- How can I reset the Gate hardware?
- Why can't I install Gate on an outside gate?
- Do you have Gate available in any other colors or finishes?
- Can I install Gate on a metal door?
- Is Gate weatherproof?
- Why am I not getting notifications?
- How to view latest app / firmware version?
- How can more than one app control the Gate?
- How can I save a recorded video?
- How can I delete a Gate in the app?
- What do the green key and gray dots icons mean on my app?