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  1. Gate Customer Support
  2. Troubleshooting & FAQs
  3. Operating Issues

Operating Issues

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  • Why can't I connect my Gate to WiFi?
  • Why is my video feed not appearing in-app during motion?
  • Why is my app not reporting whether my deadbolt is locked or unlocked?
  • Why can't I hear anything when I try to talk to an outside guest or when I play the video/audio back?
  • Why are my videos skipping or freezing?
  • Why am I not receiving knock or motion notifications consistently?
  • How can I strengthen my WiFi connection?
  • Why isn't my Gate pairing to WiFi?
Gate Customer Support
FCC Statement | Limited Warranty