General Information and FAQs
- What happens to my subscription plan if I change the name of my Gate Smart Lock? What about moving the lock to a new address if I move or change my phone number?
- Can I see the recorded videos of my last 30 days as soon as I purchase the Premier Plan?
- What happens to my recordings if I cancel my subscription plan?
- What will happen to my video and audio recordings if I don't subscribe to the Premier Plan or the Premier Plus Plan after the trial period?
- How many Gate Smart Locks can be covered under a Premier Plan or Premier Plus Plan?
- Is there a free trial for the Premier Plan or Premier Plus Plan?
Upgrading, Changing, or Canceling your Subscription Plan
Billing and Payments
- Is there an automatic renewal for the Premier Plan or Premier Plus Plan?
- How can I change my credit card information used for my Premier Plan?
- What happens if I want to pause my subscription for a period of time?
- Can I use my bank account to pay?
- If I upgrade from the Basic Plan to the Premier Plan or Premier Plus Plan, how will I be charged?
- Do I have to pay for extra smartphones connected to a Gate Smart Lock under the Premier Plan or the Premier Plus Plan?