Logo
Submit a request
Sign in
  1. Gate Customer Support
  2. Subscription Plans

Subscription Plans

General Information and FAQs

  • What happens to my subscription plan if I change the name of my Gate Smart Lock? What about moving the lock to a new address if I move or change my phone number?
  • Can I see the recorded videos of my last 30 days as soon as I purchase the Premier Plan?
  • What happens to my recordings if I cancel my subscription plan?
  • What will happen to my video and audio recordings if I don't subscribe to the Premier Plan or the Premier Plus Plan after the trial period?
  • How many Gate Smart Locks can be covered under a Premier Plan or Premier Plus Plan?
  • Is there a free trial for the Premier Plan or Premier Plus Plan?
See all 9 articles

Upgrading, Changing, or Canceling your Subscription Plan

  • Can I move my subscription plan to another Gate Smart Lock?
  • How can I cancel my subscription plan?

Billing and Payments

  • Is there an automatic renewal for the Premier Plan or Premier Plus Plan?
  • How can I change my credit card information used for my Premier Plan?
  • What happens if I want to pause my subscription for a period of time?
  • Can I use my bank account to pay?
  • If I upgrade from the Basic Plan to the Premier Plan or Premier Plus Plan, how will I be charged?
  • Do I have to pay for extra smartphones connected to a Gate Smart Lock under the Premier Plan or the Premier Plus Plan?
See all 7 articles
Gate Customer Support
FCC Statement | Limited Warranty