Gate offers a 30-day money-back guarantee.
If you are not completely satisfied with your Gate Smart Lock, you can return it within 30 days of the delivery date for a full refund and a $10 restocking fee.* Return packages must be shipped within 7 days of requesting a return.
To initiate a return or exchange, please send an email to firstname.lastname@example.org with a return reason for product improvement purposes and your order number.
Important Note: To qualify for a refund, units must be shipped in a corrugated shipping box and returned in like-new and working condition in their original packaging with all accessories. Refunds are only issued once the returned unit is received and passes inspection by Gate. You must provide a return reason to initiate the refund.
Outside the 30 day return window, you may contact us to exchange your unit if it falls into our warranty. For all authorized exchanges, a replacement smart lock will be sent upon receipt of the original unit.
*We are only able to refund units purchased through our website getgate.com. If you purchased through Amazon, please contact them directly.