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Comments
16 comments
my gate lock is not working, it's not recharging, I need some one help. Please help me, where I can reach customer support.
Pal
Is chat available
my gate has not work for at lease 1 week
i did everything you ask me to do and NADA
now it is just an expensive bolt LOCK
call me at 203 981 5888 ask for john
Update 12/20/2021
finally got it to work with their tech support
Thanks 😊
I've tried contacting GATE and I haven't received any response... my lock doesn't work and I think it's TERRIBLE customer service for an expensive lock... can someone call me 929 424 9989
Been hoping to see any inventory show back up on the site for almost a year now; I need a new battery.
At this point I assume Gate has closed its doors, but isn’t communicating s as such to their customers. No news is always bad news in this case.
Guess I’ll be switching to the Level Lock and stick this in my bin of “used-to-be-cool” tech. Bummer.
I think the gate lab it's short-handed it took a while but they did get back to me be patient I'm hoping that they do not close their doors it is a cool lock I've been with them from the very beginning when it first started looking for Funds wait one year and a half for my lock but it was worth it again let's hope they do not close that doors
Sjseeger
If you need a battery right away Amazon have them if I recall I think there's some in eBay also
Please call me now 438 998 4626
I want to make a payment
What chat feature at the bottom right of the page?
Hung Chi, from the bottom of the Main support page (https://gatelabshelp.zendesk.com/hc/en-us) there's a yellow oval that says "? Support"
I assume this is what they mean by the chat feature, but I only get the ability to fill out my info and send it out as an email. Again, I'm still assuming these guys are no longer in business, but just haven't announced anything (probably still trying to sell off the assets at a reasonable price). It's definitely a bummer, as I loved the tech and supported it way back in the crowd-funding days (as many of us).
At this point, I've found the combination of a smart lock (still like the Level Lock) and smart doorbell (e.g. Ring), works well in place of my Gate Lock, which is now just gathering dust.
Steve Seeger, in the last paragraph of the article it mentions the chat feature. That "?" used to be a chat button. I used it to chat with someone a year ago, but now it is a support contact form page.
I hope they do keep up with the support. The problem I am having just started this month.
I can't add a new user or change an existing users code. I can revoke a user but can't add them back in. I would reset the dive, but worried I couldn't add anyone back. I had reset this lock only a week ago, and it worked without a hitch.
Problem fixed. Must have been something on their end. Everything is working normally again, since this morning. I can add new users and change the code of current users.
I have reached out to Gate support months ago because my lock stop working and wouldn't charge. I did not receive any response, but out of nowhere they charged my credit card for annual charge. This is horrible service and a fraudulent charge I sent a message to advise not to charge me anymore and refund the current charges. If you didn't get the message I have requested months ago to cancel my service of monitoring. Thank You
Please answer asap my ticket accident number #31750. I really need your help in urgent. My assistant's phone number cannot be used to subscribe for Gate app. He got the message that his phone number has already taken but he never does the subscription before. He needs to reset the Gate hardware for me via grant access because I am outside of the country where the Gate device is installed. Please answer asap. It is urgent. Thank.you.
PLEASE ANSWER MY TICKET #31750. IT STILL DOESN'T WORK. IT IS URGENT. I CANNOT MONITOR MY GATE DEVICE VIA ITS APP WHILE I AM ABOARD. INEED TO MONITOR MY HOME AND MY FAMILY FOR SECURITY. THE SOLUTION GIVEN DOESN'T WORK. PLEASE CONTACT ME SOON. I AM ALWAYS WAITING YOUR FEEDBACK. PLEASE ANSWER !!
OMG, I've called the 1855# on the label for support. I've emailed and the response is computer generated. I've left at least 5-6 messages, emails and no response. I'm a senior and was getting help from a friend. I followed every instruction and nothing. I have the Ring, and they are always available to help and they respond. Please, please, Gate help
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